Terms of service

1. Overview

This website is operated by Sew LilyLu. Throughout the site, the terms “we,” “us,” and “our” refer to Sew LilyLu. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms and policies referenced herein.

2. Eligibility

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

3. Products & Services

All products sold by Sew LilyLu are handmade and made to order. As a result:

Slight variations in color, fabric placement, or sizing may occur
Product photos are for reference only and may appear slightly different due to lighting or screen settings

We reserve the right to discontinue or modify any product at any time without notice.

4. Pricing & Payments

All prices are listed in USD
We reserve the right to change prices at any time without prior notice
Payment must be received in full before an order is processed

We are not responsible for pricing errors or typographical mistakes.

5. Order Acceptance & Cancellations

Once an order is placed, it cannot be canceled or modified. Please review all details carefully before completing your purchase.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to suspected fraud or abuse of store policies.

6. Shipping & Delivery

Processing times are listed on our website and may vary due to demand, holidays, or unforeseen circumstances.

Sew LilyLu is not responsible for:

Shipping delays once the package has been handed to the carrier
Lost or stolen packages
Incorrect addresses provided by the customer

Customers are responsible for providing accurate shipping information at checkout.

7. Returns & Refunds

All sales are final. Please refer to our Return & Refund Policy for full details. By placing an order, you acknowledge and agree to that policy.

8. Intellectual Property

All content on this site, including but not limited to logos, designs, images, product descriptions, and text, is the property of Sew LilyLu and may not be copied, reproduced, or used without written permission.

9. Prohibited Uses

You may not use our site or products:

For any unlawful purpose
To violate any laws or regulations
To infringe upon our intellectual property rights
To harass, abuse, or discriminate against others
To transmit malicious code or viruses

Violation of these terms may result in termination of access to our services.

10. Limitation of Liability

Sew LilyLu shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.

Pet products should always be used under supervision. Sew LilyLu is not responsible for injury, damage, or misuse of products once they are delivered.

11. Indemnification

You agree to indemnify, defend, and hold harmless Sew LilyLu from any claim or demand arising from your breach of these Terms of Service or misuse of our products.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the state in which Sew LilyLu operates.